MirrorFly is a customer service platform that offers real-time messaging, video, and audio calling. MirrorFly, developed by Contus, provides businesses with the tools they need to manage all in-app conversations, create their own chat app for mobile and web-based programmes, and much more.
What is Mirrorfly?
MirrorFly is a customer service solution created by Contus. Features include messaging statistics, personalized profiles, auto translation, and more.
Key Features of MirrorFly
- Event Calendar
- Project Management
- Contact Management
- Call Routing
- Call Recording
- Data Security
- File Sharing
- Collaboration
- Call Center Management
- Call Monitoring
- VoIP
- Polls / Voting
- Inbound Call Center
- Role-Based Permissions
- Video Call Recording
- Alerts/Notifications
In-app Chat and Messaging
MirrorFly enables representatives to communicate with customers via group chat, private chat, screen sharing, and other methods. You can make clear cross-platform calls thanks to the SIP integration. It also supports multi-party calls, transfer calls, text-to-speech, and other features.
Offline messages, location sharing, status visibility, tabbed messages, spell-check, real-time translation, smart reply, multiple-log in, typing indicators, and other advanced features are also available.
High-Quality Video and Audio Calls
The video call feature allows representatives to provide one-on-one video communication in HD quality. Similarly, your representatives can communicate with customers through audio calls. When necessary, agents can share files and images with customers to facilitate information sharing. It also includes advanced features such as a whiteboard and picture-in-picture.
CRM Integration
MirrorFly enables the customer centre application to be integrated with your customer relationship management software. As a result, when a representative receives a call, he can obtain detailed information about the caller.
Analytics
MirrorFly provides analytical tools for tracking call quality, feedback, and other variables in order to generate informative reports. It is also possible to obtain real-time reports.
Final Thoughts
MirrorFly helps growing brands, software teams in achieving high engagement rate through their scalable apps apps tailored to specific development needs, regardless of location or device. The platform boasts a wealth of enhanced features, inclusive of chat moderation, push notifications, screen sharing , chat tags, whiteboard functionality, voice recording and with other capabilities.
